The rapid availability of spare parts for household appliances is a relevant factor in order to comply with EU regulations such as the Ecodesign Directive. To meet the need to have numerous types of spare parts available in a short time, ESPO & ASWO have formed an organization that offers a logistics service for spare parts and accessories at European level. They boast a know-how of more than 40 years and the cooperation with many of the leading manufacturers of household appliances, who have chosen to entrust this partner with the distribution of spare parts in Europe.
“We work for the most prestigious brands – says Roberto Dall’Armi, Commercial Director, ESPO Electronic – such as Samsung, Bosch-Siemens, Vestel Group, Haier, Midea, Philips, etc. And we are able to manage the European distribution network of original and even warranty spare parts”. Thanks to an efficient and structured logistics, spare parts and accessories are delivered within 48 hours to service professionals in Italy (technical service centers and retailers of spare parts and accessories).
The added value of a synergistic commitment
The organization includes ESPO Electronic GmbH & Co KG, which was founded in 1981 and is based in Innsbruck, while ESPO Electronic S.r.l. began operations in Italy in 1986 and is located in Chiusa, South Tyrol. 1999 was an important year for the company’s growth: in fact, the exclusive cooperation with ASWO, an internationally renowned company founded in 1974 near Hannover, began. This made it possible to create a synergistic reality, able to offer an extremely wide range of products, covering different sectors: from household appliances, to consumer electronics, to mobile telecommunication & IT.
“We offer the largest online catalog of original spare parts in Europe – explains Dall’Armi – with central European logistics and express delivery to technical service centers or end consumers. We provide customers with a spare parts database with more than 20 million references for over 3 million models of appliances/devices. All from a single supplier”.
Ease of search in the online shop
ESPO & ASWO’s ample catalog is available in the online shop, which makes it quick and easy to choose and purchase spare parts and accessories. Products can be searched in a variety of ways: through different keyword combinations, through the part number or through the spare parts list of the specific appliance. And with the use of filters, the search can be further refined. In addition, for some groups of articles the “Find – Products” function allows searching by different parameters such as measurements, specifications and features.
Besides, to support technicians, ESPO & ASWO also provide tools to quickly obtain information. This is especially important given the wide variety of models and new technologies. In particular, the online shop offers a large number (over 1 million) of exploded drawings and schemes that are shown directly when the user searches for a specific model of appliance.
Furthermore, professional repairers can also access the EURAS platform, a subscription service that allows them to get repair advice and benefit from the know-how of a community of experts.
A warehouse of 22,000 square meters
The logistics center is located in the heart of Europe (in Eime, near Hannover) and includes a 22,000-square-meter warehouse, 4,500 pallet spaces and 480 employees. Besides, with its own fleet of vehicles, ESPO guarantees delivery to Italy within two days. Express shipping begins the day the order is placed: orders are processed and packed the same night, and the next day the products are consigned to couriers for deliveries throughout Italy. Redistribution of shipments for both Austria and Italy takes place at the Innsbruck warehouse.
